Refund and Returns Policy for GO WOWY!
Effective Date: January 1, 2025
At GO WOWY!, we strive to provide a seamless shopping and travel experience. This Refund and Returns Policy outlines the terms for refunds and returns on affiliate products, travel packages, and goodies sold through our platform.
1. Refund and Returns Policy for Affiliate Products
As GO WOWY! acts as an affiliate platform, products purchased through affiliate links are subject to the refund and return policies of the respective third-party sellers or manufacturers.
Process:
- Contact the seller or manufacturer directly for refunds or returns. Details are available on the respective product page or purchase receipt.
- If you face issues contacting the seller, you may reach out to us at connect@gowowy.com for assistance.
- GO WOWY! does not process refunds or returns for affiliate products directly but will support customers in facilitating communication with the sellers.
2. Refund Policy for Travel and Tour Packages
Refunds for travel and tour packages are governed by the terms of the specific package and the third-party service providers (e.g., airlines, hotels, tour operators).
General Guidelines:
- Customer-Initiated Cancellations:
- Refund eligibility is determined by the package’s cancellation policy, which will be shared during booking.
- Any applicable cancellation or processing fees will be deducted from the refund amount.
- Provider-Initiated Cancellations:
- If GO WOWY! or its partners cancel a tour or package due to unforeseen circumstances, a full refund will be issued.
- Refunds are typically processed within 7-15 business days, depending on the payment method and provider terms.
Non-Refundable Bookings:
- Certain services, such as last-minute bookings or discounted promotional packages, may be non-refundable. This will be explicitly stated at the time of booking.
3. Refund and Returns for GO WOWY! Goodies
For goodies purchased directly from GO WOWY! (e.g., lifestyle products, travel essentials, merchandise):
Returns:
- Items can be returned within 10 days of delivery, provided they are unused, undamaged, and in their original packaging with tags intact.
- Customers are responsible for return shipping costs unless the product received was damaged or incorrect.
Refunds:
- Refunds will be processed once the returned item has been inspected and approved.
- Refunds will be issued to the original payment method within 7-10 business days of approval.
Non-Returnable Items:
- Certain items, such as personal care products, customized merchandise, and clearance sale items, may not be eligible for returns or refunds.
4. Refunds for Third-Party Advertiser Transactions
GO WOWY! collaborates with third-party advertisers to showcase products and services. Refunds or returns for purchases made via third-party advertisements are governed by the policies of the respective advertisers. Customers should review the applicable policies before completing transactions.
5. General Terms
- Refund requests must be submitted within the specified timeframes outlined above.
- All refunds will be issued to the original payment method used during the transaction.
- GO WOWY! reserves the right to decline refund or return requests that do not comply with the policy terms.
6. Contact Us
For any questions or concerns regarding refunds and returns, please contact us:
GO WOWY!
Mumbai, India
Email: connect@gowowy.com
Our team is committed to resolving your concerns promptly and ensuring a smooth resolution process.
By using GO WOWY!, you agree to the terms of this Refund and Returns Policy.